Privacy Policy

Effective Date: 23 September 2024

Introduction

Welcome to SGR Luxe ("we," "our," or "us"). Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.

By using our website, you consent to the terms of this Privacy Policy.

1. Data Controller

The data controller responsible for the processing of your personal data is:

SGR Luxe
Baliapukur, Rajshahi, Bangladesh
Email: sgrluxury@gmail.com

2. What Information We Collect

We may collect and process the following types of personal data:

Personal Identification Information: Name, email address, mailing address, phone number.
Payment Information: Credit card or other payment details for purchases.
Account Information: Login credentials, purchase history.
Browsing Data: IP address, browser type, operating system, and usage data like your interaction with our website.
Cookies and Tracking Data: Information gathered by cookies and similar tracking technologies (see our Cookie Policy for more details).

3. How We Collect Your Data

We collect data through:

Direct interactions: Filling out forms, creating accounts, or making purchases.
Automated technologies: Cookies, server logs, and other tracking technologies.
Third parties: Payment processors, delivery services, and analytics providers.

4. Why We Collect Your Data (Legal Basis for Processing)

We process your personal data based on the following legal grounds under GDPR:

Contractual Necessity: To perform a contract, such as processing your orders.
Consent: For specific purposes like email marketing.
Legitimate Interest: To improve our products and website.
Legal Obligation: To comply with laws and regulations.

5. How We Use Your Data

We use your data for the following purposes:

Order Fulfillment: Processing and delivering your purchases.
Customer Service: Responding to inquiries and providing support.
Marketing: Sending promotional materials, with your consent.
Website Improvement: Analyzing website performance and user experience.
Legal Compliance: Meeting our legal obligations, including fraud prevention.

6. Sharing Your Data

We do not sell or share your personal data with third parties, except:

Service Providers: Delivery services, payment processors, and IT support providers who help us deliver our services.
Legal Compliance: When required by law or to protect our rights.

All third parties we work with are GDPR-compliant and have signed contracts ensuring the protection of your data.

7. International Data Transfers

Since we are located in Bangladesh, your data may be transferred to and processed in Bangladesh, which may not have the same data protection laws as the EU. However, we ensure that your data is protected by using safeguards such as contractual agreements with our service providers to guarantee GDPR compliance.

8. Your Data Protection Rights

Under GDPR, you have the following rights:

Access: You can request a copy of your personal data.
Rectification: You can correct any inaccurate data we hold.
Erasure: You can request the deletion of your data.
Restriction of Processing: You can request that we limit how we use your data.
Data Portability: You can request that we transfer your data to another service provider.
Objection: You can object to the processing of your data for marketing purposes.
Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.

To exercise these rights, please contact us at sgrluxury@gmail.com.

9. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using encryption and secure connections (SSL) on our website.

10. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After that period, your data will be securely deleted or anonymized.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For more details, please refer to our [Cookie Policy].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: